Not quite satisfied with your order? No problem! You can return your order under certain conditions. Check whether your order qualifies for a return:
- Returning is possible within 10 days after receiving your package.
- The articles should be unused and undamaged. All original labels should still be attached.
- All furniture made at your specific request and needs are non-refundable.
Products with stains will NOT be accepted. Did you find a stain on your article at receiving your order? Let us know as soon as possible.
- Send us an email within 10 days after receiving your package - firstname.lastname@example.org - including your order number, name and the reason for your return.
- Returning your package is at your own costs, unless the return concerns an incorrect delivery. Return your package - after approval by us - to this address:
- Refunds will be made - depending on the form of the original payment – by credit card or by Mollie, within 14 days after receiving your package.
If you did not receive an answer after 14 days, contact our customer service via email@example.com
RIGHT OF WITHDRAWAL
The consumer has the right to inform www.homebylily.be of the withdrawal of their order, without payment of a fine and without mentioning a motif within 10 days after the delivery of the order.